Return & Refund Policy
Last Updated: July 2026
Thank you for shopping at Oliver Cabell Store. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re happy to assist you through our return and refund process.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- Shoes must not show any signs of outdoor wear, creasing, stains, or damage.
- All original packaging, tags, accessories, dust bags, and inserts must be included.
- A valid proof of purchase or order confirmation is required.
Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items
The following items cannot be returned:
- Worn or used footwear.
- Products damaged after delivery due to misuse or improper care.
- Customized or personalized products.
- Clearance, promotional, or final sale items.
- Gift cards.
- Items returned without original packaging or accessories.
3. How to Start a Return
To request a return, please contact our Customer Support before sending your item.
Email: [email protected]
Please include:
- Order Number
- Full Name
- Email Address
- Product Name
- Reason for Return
- Photos (if the item is damaged, defective, or incorrect)
Once your request has been reviewed, we will provide detailed return instructions.
Please do not send products back without prior authorization.
4. Return Shipping
Unless the return is due to our error (incorrect, damaged, or defective item), customers are responsible for return shipping costs.
For your protection, we strongly recommend using a trackable shipping service. We are not responsible for returned packages lost during transit.
5. Return Address
Please send approved returns to:
Return Center
2161 Broadcast Drive
Albuquerque, NM 87101
United States
Please include your order number inside the package to ensure timely processing.
6. Refunds
After receiving your returned item, our team will inspect it within 3–5 business days.
If your return is approved:
- Refunds will be issued to your original payment method.
- Processing normally takes 5–10 business days.
- Depending on your financial institution, additional processing time may apply before the refund appears in your account.
Original shipping charges are non-refundable unless the return is the result of our mistake.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review your request promptly and provide an appropriate solution, including a replacement or refund when applicable.
8. Exchanges
If you would like to exchange your item for a different size or color, please contact us before returning your order.
Exchange requests are subject to inventory availability.
9. Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been processed or shipped, cancellation is no longer possible. Customers may request a return after delivery in accordance with this policy.
10. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Customer Support Email: [email protected]
We appreciate your trust and thank you for shopping with us.